How is the fit?

1. How can I place an order?

Simply through our website. Add your favorite items to the cart, proceed to checkout, and follow the steps to complete your order.

2. Which payment methods do you accept?

We accept all major payment methods – including PayPal, Klarna, credit cards, and others shown at checkout.

3. Can I change or cancel my order afterward?

Yes, please send us an email at info@cultureboutique.eu as soon as possible.

4. I didn’t receive an order confirmation – what should I do?

Please send us an email. Sometimes the confirmation email is just delayed and will arrive shortly.

5. How long does shipping take?

• 
  Germany: 3–7 business days
  
• 
  EU & Switzerland: 5–10 business days
  
• 
  Rest of the world: usually 8–12 business days
  

6. Which shipping provider do you use?

We ship with DHL, and in the USA with DHL or OnTrac.

7. How much is shipping?

Shipping is free within Germany and most EU countries.

For selected countries, shipping costs range between €2–10, automatically calculated at checkout.

8. Do you ship internationally?

Yes, we ship worldwide.

9. How can I track my order?

You’ll receive a tracking link sent to the email address you used when placing your order.

10. How do I return an item?

Please send an email to info@cultureboutique.eu, and we’ll provide all necessary information. (The process will be automated soon.)

11. How long do I have to return an item?

You have 14 days to return your item.

12. When will I receive my refund?

Once we have received and inspected your returned item.

13. Can I exchange an item?

Yes! Just send us an email at info@cultureboutique.eu – we often cover the return shipping costs.

14. Will sold-out items be restocked?

Yes, we do our best to keep items from selling out.

15. What materials do you use?

Our long sleeves and tees are made from 100% organic cotton.

Our hoodies are made from high-quality cotton with a soft inner lining.

16. How do I find the right size?

Each product page includes a size guide and specific size recommendations.

If you’re unsure, feel free to message us on Instagram (@cultureboutique.eu).

17. How are your designs printed?

We use a highly efficient Kornit printer with a biological fixation liquid.

This method uses water-based, environmentally friendly inks, avoids harmful chemicals, and ensures long-lasting and durable prints.

If your product has a slight vinegar-like smell upon arrival, don’t worry — it’s from the organic fixation liquid and will completely disappear after the first wash.

18. How should I wash my items?

• 
  Turn the shirt inside out before washing to protect the print.
  
• 
  Wash at 30 °C and do not tumble dry.
  
• 
  Iron only inside out.
  
• 
  Any slight smell or marks will disappear after washing.
  
• 
  Wait five days before washing new clothing for the first time.
  

Washing symbols: 🧺 30 °C | 🚫 Bleach | 🧼 Iron low | 🚫 Tumble dry